Hotel Check In Dialogue

Hotel check - in procedure

(By Izzat)

R : Good morning,  welcome to Lexus Hotel, I'm ijat , How may i assist you? 

G : Hello , I came here for my vacation , i would like to check-in please. 

R : Have you make a reservation before,  sir ? 

G : Yes i have. 

R : May i get your reservation number please. 

G : Sure,  Its 62250.

R : Okay sir,  Please hold on for a while.

G : Okay sure. 

R : Alright sir,  You have reserve a deluxe room for two nights from 15th of August until 17th of  August. Is that correct sir ?

G : Yes,  thats correct. 

R : Can i get your ID sir ?

G : Sure here it is. 

R: Okay sir , Could you please check the detail on this form if its correct. 

G : Yes,  Everything is correct. 

R : Okay sir, If you just please sign at the bottom. 

G : (signing) Here you go. 

R : Alright sir,as  for the deposit,  you will need to pay a total of Rm 200 . Would you prefer to pay with cash or credit card ?

G : I would like to pay with cash please. (Giving cash) 

R : Thank you sir,  here is your receipt and also your ID card. 

R : This is your key card,  Your room number is 407. To get to your room,  you need to take the elevator on the right,  straight up to 4th floor. As you exit the elevator,  Turn left and go straight , Your room will be on the right side. And this is your breakfast voucher , breakfast will be at 6 am until 10 am only. The restaurant is located at first floor and as you exit the elevator it will be on your left.

G : Okay,  Thank you very much. 

R : Youre welcome.  As for our facilities and service we provide room service , swimming pool ,spa and golf. For the spa and golf, We have a Merdeka promotion starting from today for 3 days. Here is the brochure Sir.

G : Alright,  thanks for the information. 

R : No problem sir,  Is there anything else that i can assist you with ?

G : No, thats all.

R : Okay sir. Thank you and have a wonderful day at Lexus hotel.